Refund Policy

This Refund Protocol outlines the financial terms under which refunds are evaluated and provided for all digital assets, educational playbooks, Standard Operating Procedures (SOPs), and consulting services provided by M. Solutions. By executing a transaction on our marketplace, you explicitly agree to these parameters.

01 // The Baseline Protocol

Digital Goods & "Buyer's Remorse"

Due to the irrevocable and easily duplicated nature of digital goods (such as PDF playbooks, Notion templates, source code, and SOPs), all sales of digital products are inherently final.

We do not grant refunds based on "buyer's remorse," a lack of financial capital to execute the strategies, or failure to read the product descriptions prior to purchase. When you purchase our playbooks, you are gaining immediate access to proprietary operational intelligence that cannot be "returned."

02 // The Conditional Exception

The 30-Day Operator's Guarantee

We stand behind the operational mathematics of our systems. We offer an Action-Based Refund Guarantee for purchasers of our Pro and Elite tiers who actively execute the framework but fail to see results.

To qualify for a refund under this guarantee, you must prove that you executed the system. You must submit the following documentation to our support desk within 45 days of your original purchase:

• Proof of Acquisition: Evidence that you successfully acquired an asset using the Due Diligence framework.
• The Sprint Tracker: A fully completed copy of SOP 2: The 30-Day Sprint Tracker, detailing the exact dates you executed the UI facelift, pricing restructures, and outreach phases.
• Financial Evidence: P&L or Stripe dashboard screenshots proving that despite executing the 30-Day Sprint precisely as written, the Monthly Recurring Revenue (MRR) of the acquired asset did not increase.

If you put in the work and the system fails you, we will refund 100% of your purchase price. Note: This guarantee does not cover failure to acquire an asset due to a lack of effort or capital. It only covers the failure of the optimization system post-acquisition.

03 // Service Execution

Elite Tier Async Deal Reviews

For purchasers of the Elite Tier, the "1-on-1 Async Deal Review" is a premium, time-intensive consulting service. Once you have submitted a deal for review and our Lead Engineer has recorded and delivered the Loom video analysis to you, that specific portion of the Elite Tier value is considered fully executed and entirely non-refundable, regardless of whether you ultimately purchase the evaluated asset.

04 // Compliance & Enforcement

Chargebacks & Payment Disputes

We respectfully request that you contact our support team to resolve any anomalies or request an action-based refund before initiating a chargeback with your financial institution or Merchant of Record (e.g., Gumroad).

If a chargeback is filed without prior communication or without submitting the required proof of execution, your account will be immediately suspended. Fraudulent chargebacks will result in a permanent ban from all current and future operational assets within the M. Solutions ecosystem.

05 // Execution

How to Submit a Protocol Request

To initiate a refund request that aligns with the eligible parameters outlined above, please execute the following protocol:

1. Submit a structured request via email to mohammadabujalboush02@gmail.com.
2. Include your account email address, transaction ID, and the specific tier purchased.
3. Attach all required proof of execution (The completed Sprint Tracker, asset URLs, and dashboard screenshots).

Approved refunds are processed within 5 to 10 business days and will be routed back to the original method of payment via our Merchant of Record.